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Attention: Delays in Order Preparation
Kindly note that there may be a delay of 3-20 working days for the preparation of your order. For prompt updates, feel free to direct message us. Alternatively, for a quicker response, we encourage you to reach out to us via our social platforms.
We sincerely appreciate your ongoing support.
Thank you,
Stunna. NL

Returns & Exchange

1a. For all returns & exchange please email us with subject: Online- Returns (or) Exchange provided you include the following details
- Your Full name and Contact number
- Order number
- State the reason(s) for your return and/or exchange

We will get back to you as soon as possible with a solution

In some cases you may return goods in store, provided that you have proof of purchase as well as proof of ID to identify yourself as the purchaser

2a. We accept returns and exchange, provided that the item must be in original condition, free of any damage, and unworn with all tags attached, must be returned and received within 7-14 working days from the date you received the goods if you reside within NZ, if you're an Australian customer we will allow goods to be received within 30 working days

3a. We will not accept returns for the following:
- Sale items unless deemed faulty
- For hygiene reason we cannot accept face masks 
- Damaged or worn goods
- Goods not in their original condition
- We will not accept returns for a full refund on products that you simply changed your mind with unless we deem the item faulty (if conditions are met), however, we can provide an exchange

4a. If returning purchased goods via postage, these delivery costs will be at the purchasers expense or return to: 

Stunna NoLimits
Unit 5, 53 Cavendish Drive
Auckland, Manukau
2104
or Contact our retail store: 09 218 9599

It is strongly recommended to add a tracking to your parcel as we will not be held liable for any loss during transaction
4b. If goods are faulty you will still be expected to pay for courier fees of time of postage, however we will have this refunded once we receive our goods (as long as it meets our conditions refer to 2a. of this section) 

Exchange
5a. You may exchange for following reasons:
- Incorrect size
- Incorrect colour of garment
- Change of Design
- If you purchased online, and was notified that the item is out of stock
- If good(s) you purchased were faulty
- If you received the wrong order
- pre-order items
- Incorrect order

5b. Exchange will be accepted if conditions in section 2a. are met
You may only exchange for available items that are of the same value or less

5c. If you purchased online and want to exchange in store, this may be possible, if item is available, otherwise you can exchange for an item that is of the same value or less

Full Refunds
We do not offer credits
6a. Full refunds will only be issued if:
- an exchange is not possible 
- if a product you purchased is faulty, and the item you wish to exchange is unavailable
- if you purchased online, and was notified that the item is out of stock
- partial refunds may be issued if a discount was not applied, if you do receive an email stating that we have issued a refund please allow 5-10 days to receive your amount
6b. Full refunds will not be issued for pre-order items unless deemed faulty
please refer to terms and conditions for more information

6a. If you would like your exchange shipped out please refer to 4a. and 4b. of this section, this applies also to customers who reside in Australia

7a. We have the rights to decline any returns or exchanges if conditions are not met

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