Frequently Asked Questions
How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your credit card in Paypal (you don't need an account) to pay for your chosen items. We also have a bank transfer option, which will take longer as we have to wait for the payment to clear, please follow the instructions in the checkout cart and email.
Payment Options - On checkout you can either opt to pay by credit card through Paypal or bank deposit. Credit card transactions are processed immediately and in most cases your order will be shipped on the same or next working day. (No orders are sent or delivered on weekends.) If you opt to pay by bank transfer your order will be shipped once the payment clears, which is generally overnight, but in some cases (with public holidays etc) this may take longer.
If you forgot to grab the bank details from the checkout please deposit orders into the account below. Please ensure you include your order number (i.e. #16397), as a reference when depositing. Your order number can be found in the order confirmation you receive via email.
Bank Details: BNZ 02-1257-0049234-000
How much does shipping cost? - Checkout has all the delivery options, Nationwide deliveries come at an cost and are listed currently at $9.50. Please email us at email@example.com if you would like to enquire about Saturday, urgent delivery or International Shipping.
What if my order is wrong, lost or damaged? - We will always do our best to make sure our customers are happy. Please see check out our Terms, or contact us to discuss any problems directly. Please email us at firstname.lastname@example.org as we treat every enquiry different, depending on the situation.
How long will my order take to arrive? - Orders will arrive between 3-14 days depending on the delivery option you choose and the day you ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will not arrive before Monday on.) We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 7 days before contacting us about your order. Rural packages usually take 1 extra day. To see our shipping rates and options please go here.
A product is 'Currently Out of Stock' or Disappeared from the site. How long until it's available again? - If you are after something in particular, please contact us straight away by emailing at email@example.com.
My question isn't answered here, what should I do now? - Contact us, we'd love to help you out.