Refund Policy

Full Refunds
We do not offer credits
1. Full refunds will only be issued if:
- an exchange is not possible 
- if a product you purchased is faulty, and the item you wish to exchange is unavailable
- if you purchased online, and was notified that the item is out of stock
- please allow 5-10 days to receive your amount

2. Shipping refund
Applies when a customer decides to pick up their order instore before we process your order for shipment, if you wish to pick up instore please let us know as soon as possible by emailing us at sales@stunnanolimits.co.nz

3. If returning purchased goods via postage, these delivery costs will be at the purchasers expense or return to: 

Stunna NoLimits
Unit 5, 53 Cavendish Drive
Auckland, Manukau
2104
or Contact our retail store: 09 218 9599

It is strongly recommended to add a tracking to your parcel as we will not be held liable for any loss during transaction
- If goods are faulty you will still be expected to pay for courier fees of time of postage, however we will have this refunded once we receive our goods (as long as it meets our conditions refer to 2a. of this section) 

Full refunds will not be issued for pre-order items unless deemed faulty
please refer to terms and conditions for more information

4. Conditions
- conditions must be met in order to return, exchange goods and receive  refund(s) please refer to our Returns & Exchange policy for more information
- you have read our returns and exchange policy
- good(s) must be received within 14 days if residing in New Zealand or 30 days if residing in Australia

5. We have the rights to decline any returns or exchanges if conditions are not met