OLD - RETURNS POLICYThe vast majority of orders at Stunna No Limits Ltd are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return or replacement. This information should help you determine what's covered. If you are unsure please contact us directly and we'd be happy to help you out.
The item I received is not the item I ordered.
We will replace the item, offer you a voucher code for your next visit/order or provide a full refund. To receive your replacement or refund you must return the original item to Stunna No Limits in Auckland if we ask and you will be provided with a no-cost return-addressed courier satchel (or similar). We process your refund or replacement within 14 days of receiving your item, but in most cases we will send your replacement out the same or next day. If you are unsure what to do please just contact us.
The item I ordered was damaged in transit.
If your item was damaged between leaving the Stunna No Limits warehouse and arriving at your delivery address you could receive a full refund or replacement depending on the situation. Please email us for details, in some cases our Couriers will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed.
The item I ordered did not arrive.
If your item did not arrive the first thing to do is request a track and trace from us if you have not already received one and checked it. We too can check into your parcel, by calling the couriers on your behalf. If the track and trace on your order indicates that it has been delivered, but you're unable to find it, we will start an investigation with our courier company on your behalf.
Regrettably, neither Stunna No Limits Ltd, Courier Post, PBT, Fastway Couriers, NZ Couriers, Courier It, nor any couriers we use are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend putting a comment not to leave without a signature.
I've changed my mind and no longer want the item I ordered.
Unfortunately we are unable to accept a return if you've simply changed your mind or no longer want the item. Please contact us though as your situation will be taken into consideration.
If you have any questions please contact us, here on the site, through email to email@example.com. You can call on 09 877 7777 or contact us through social media, including FB messenger here on the site (bottom right hand corner.)